Close Out

Admin & End-User Knowledge Transfer

• Agenda: Detailed walkthrough of system administration, user provisioning, security profiles, and standard troubleshooting.
• Client Preparation: Internal IT helpdesk and sysadmins must attend. They should bring their operational support playbooks and validate that they can execute basic admin tasks independently.

Hypercare Check-ins

• Agenda: Monitor live system performance, track adoption metrics, and address urgent production issues.
• Client Preparation: The client helpdesk must triage and aggregate end-user complaints daily, bringing a prioritized list of actual software issues versus simple user-error training gaps.

Final Sign-off & Retrospective

• Agenda: Formal project closure signature, review of KPI achievements, and documentation of lessons learned.
• Client Preparation: Must bring authorization to execute final contract sign-offs. All participants should bring 2–3 specific points regarding what went well and what could be improved for future project phases.